Cleveland's Fidelity Hotel

My wife and I had the pleasure of staying overnight at this charming hotel on Saturday, and it truly exceeded our expectations. The unique interior design captivated us, and we appreciated the impeccable cleanliness throughout the property. The service was exceptional—from the valet to the front desk staff, everyone went above and beyond to ensure our comfort. We arrived a bit early, and while our original room wasn’t ready yet, the staff promptly accommodated us by providing another room without delay. The rooms themselves are snug and inviting, featuring a spacious king bed with a delightful ambiance that evokes the early Hollywood charm of the 1920s. Although the room was initially a bit chilly, the heating system quickly made it comfortable. The location couldn’t be more ideal, especially if you're looking to explore the nightlife, enjoy a show at Playhouse Square, or catch a ball game. There’s a reasonably priced parking garage adjacent to the hotel, with overnight rates at $32. However, the valet service, while convenient, was a little on the pricier side at $72, especially considering how long it took to retrieve our car. Overall, it was a delightful stay, and we look forward to returning!

My wife and I live locally but were looking for a night out and decided to stay at this hotel. It's location in relation to so many restaurants and bars was very convenient. The hotel was beautifully designed and decorated for the holidays. The room was very clean, the room snack and spirits bar had a nice selection, and the vibe was definitely our style. The only hotel parking option is valet, unless you want to use a parking garage, at a steep cost of $53. The overall service was very good, especially when we needed to evacuate in the middle of the night due to a fire alarm, the hotel waived our valet charge. We will definitely stay here again in the future.

Beautiful hotel. The Decor deserves an award. Staff are super friendly and extremely accommodating. The restaurant in the hotel has incredible food. Yes, its a touch pricey, but SO worth it in my opinion. My wife hates hotels, and absolutely loved this place. We will return someday, just for this hotel!

Wanted a staycation and chose this hotel. I’m so glad I did!!! It’s in a great location, service is amazing, and the rooms are perfectly designed!! I am big on shower water pressure and this hotel DID NOT DISAPPOINT!!!! The bed was so comfortable. I slept for 10 hours! If you want to just get away for a bit or if you are in Cleveland, check this place out! You will NOT regret it!

Absolutely incredible experience at Fidelity Hotel. I haven’t had this high quality of service and experience at a hotel in a very long time. Front desk service from the time we got in was exceptional - special shout out to Patrick and Teresa who took great care of us upon arrival. Evening front desk were very professional. The morning we checked out there was another gentleman who also exemplified very professional service. As front desk, they really set the tone. Also, every nook and cranny of this hotel has beautiful touches. The interior design was thoughtfully curated to create a luxurious but warm and inviting space. All the work put into this hotel did not go unnoticed. The cleaner on our floor was very polite and acknowledge us. Valet is expensive but it has 24 hours in and out service. The price seems to be in line with other hotels nearby. I thank this hotels staff for an exceptional experience. It truly made a difference in our brief stay here in the city.

Lovely front desk attendants. Stunning property! The details are just beautiful. What a wonderful job they did creating lovely spaces with ambiance. From the lighting to the wallpaper…all of it is perfection. Comfy bed, super strong water pressure. Cozy room and we loved the prosecco that was waiting for us- thank you so much. So much to look at, every space was so charming. We had dinner and breakfast at the Club Room restaurant which was divine. Such delicious food and loved our anniversary piece of cheesecake they brought out for us! So kind. Highly recommend staying here and grabbing a meal from the restaurant!

Positives: Steven at the front desk took care of us, gave us great insider tips to the venue we were going to that night and it turned out to be invaluable! He made our night! - Kristin at the Club Room downstairs, and the chicken schnitzel was to die for. Negatives: the lighting at the vanity and anywhere there was a mirror was horrible. Everyone looks better in dim light but no one can possibly get ready by the light of a 20 watt bulb. Ladies. Being a lighted mirror. - you need your room key to access the elevators. No one told us. Other travelers joked that they stood in the elevator for 10 minutes before they realized they hadn’t moved. - coffee in the room took a half hour to figure out, and bring your reading glasses. Coffee is a steeped bag like tea. And only one small cup per 2 persons. Staff was wonderful, but for the prices, we expected more. We were so pissed about the coffee in the room, and the price of parking, we weren’t going back to the restaurant for breakfast.

Beautiful hotel with old world charm with an updated flare. The staff were wonderful, friendly, and dedicated to making our stay perfect. We are locals who were there for a staycation to see downtown dressed up for the holidays and experience the hotel. We sat at the bar in the cozy club room for drinks and took advantage of the hotel’s location which provides easy access to great restaurants and fun things to see and do. We truly appreciated the pet friendly policy too. They have a no charge unless there’s a problem policy which meant we could bring our older dog who goes everywhere with us. Thank you Fidelity Hotel for a great experience! We’ll be back next year!